This is how your Direct Debit is calculated
Our Direct Debit process looks at a number of factors when calculating how much to collect, and is calculated five days before the end of the month.
It will collect the required amount to take the domain balance up to the value you have requested in the Direct Debit form. It includes the monthly line rental items as well as an estimation of the call spend for the remainder of the month.
For example:
On April 25th, the current domain balance: £100 Phone number rental: £20 Estimate remaining spend for calls this month: £5
- Call spend this month £25
- Average daily spend - £25 / 25 days = £1
- £1 x 5 days remaining in the month = £5
Top up amount to: £200 Amount collected by direct debit = £200 - £100 + £20 + £5 = £125
As per the example above, on April 25th, we will provide notice to you that we will collect £125 from your bank account. On the 1st of the following month, that collection will be attempted.
If you would like to know more about how to manage your funds, please click here.
If you would like any further support, please contact us.
